Reference

How 299apps Handles Your Personal Information

This privacy policy tells you exactly what data we collect when you open an account, make a deposit through bKash, Nagad or Rocket, and use our platform — and what we do with it.

Account data kept securebKash, Nagad, Rocket transaction privacyNo data sold to third partiesRight to request your dataContact us to update or delete

Explore Lobby Read FAQ

DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We use SSL encryption on every page of the platform, including the cashier screens where you enter your bKash, Nagad or Rocket details. Account access is protected by OTP verification sent to your registered phone number — the same number you used when you joined. We review data retention schedules periodically and remove data that is no longer needed for legal or operational purposes. If you believe your data has been handled incorrectly, you have the right to raise a complaint through our support team.

SSL Encryption

Every connection to our platform — including cashier pages and account settings — runs over SSL so your payment details and personal data are protected in transit.

OTP Account Access

We verify your identity with a one-time password sent to your registered phone number each time you log in, reducing the risk of unauthorised access to your account.

Cookie and Session Data

We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can manage cookie preferences through your browser settings.

Data Retention and Deletion

We keep your account data for as long as required by law or while your account is active. Once you request deletion and we have met any legal hold period, we remove your records.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Questions

If you want to review the data we hold on your account, request a correction, or ask us to delete your information, our support team is the right place to start. We handle privacy requests through the same channels you use for account help — so you do not need a separate process. Tell us your registered phone number or email when you write so we can locate your account quickly.

What We Collect and Why We Collect It

299apps Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you register, we collect your name, email address, phone number and the payment method details you provide — such as your bKash wallet number, Nagad account or Rocket number — so we can process deposits and withdrawals and verify your identity. We also collect device

1
and session data: your IP address, browser type, and the pages you visit inside our platform. This helps us detect unusual login activity and keep your account safe. When you complete a transaction via bKash, Nagad or Rocket, we log the transaction reference, amount and timestamp.
2
We do not store your full mobile wallet PIN or password at any point. We may share limited data with payment processors and identity verification services strictly to complete your requested transaction or comply with applicable legal obligations. We do not sell your personal data to
3
advertisers or data brokers. Your data is retained for as long as your account remains active and for any additional period required by applicable law in your region. You may request a copy of the data we hold, or ask us to correct inaccurate details, at
4
any time through our support channel.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Data on 299apps

These are the questions we hear most often when people want to understand how their information is handled. If your question is not covered here, reach us directly through live chat or email.

We collect your name, phone number, email address and the payment wallet details you provide, such as your bKash or Nagad number, to set up and verify your account.

Yes. Your wallet number is stored in an encrypted format and used only to process your deposits and withdrawals. We never store your mobile wallet PIN or password.

Yes. Contact our support team via live chat or email, provide your registered phone number or email, and we will compile and share the data we hold on your account.

We share data only with payment processors like bKash, Nagad and Rocket and identity verification services — only what is needed to complete your transaction or meet legal requirements.

Send a deletion request through our support channel with your account details. Once any legally required retention period has passed, we will remove your personal records from our systems.

This policy applies where our platform is accessible and where local law permits. Eligibility and access depend on your local law and the region you are in — please check what applies to you.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal AccountRegister InfoFAQ

How 299apps Handles Your Personal Information

How We Protect and Manage Your Information

Reach Us About Your Privacy Questions

Common Questions About Your Data on 299apps

01 What personal data does 299apps collect when I register?

02 Is my bKash or Nagad wallet number stored securely?

03 Can I request a copy of the data you hold about me?

04 Does 299apps share my data with other companies?

05 How do I ask you to delete my personal data?

06 Does this privacy policy apply to me if I am in Bangladesh?

Privacy Policy

Related pages

Related pages